Answers from people who actually print stuff.

Yes. MindKits is an authorised reseller for all brands sold on the site, and all products are genuine and compliant with New Zealand electrical standards.

Buying through MindKits also means you get local NZ warranty support rather than having to deal directly with offshore sellers.

When you buy from MindKits, you get lifetime technical support for your machine for as long as you own it.

The support team also runs a large in-house print farm, so the advice you get comes from real-world printing experience, not just a manual.

Pricing includes more than just the product itself – it also covers local stock, NZ warranty, lifetime technical support, and access to service centres in Auckland, Wellington and Dunedin.

The goal is to give you reliable gear plus “headache-free” local support across the lifetime of your machine, rather than a one-off transaction.

For in-stock items (not backorder or Order On Demand), orders placed before 1 pm on a business day will usually ship the same day.

Freight items may take longer to leave our warehouse due to increased lead times but are still processed as quickly as possible.

You can request changes or cancellations any time before the order has shipped by emailing orders@mindkits.co.nz.

Include your order number in the subject line. If the new total is higher, you’ll need to pay the difference before it can ship; if it is lower, you can choose a gift card (to your order email) or a refund to your bank account.

Orders can be split if some items are on backorder or Order On Demand, if part of the order ships as freight, or if the order is too large to safely fit in a single box.

Check your packing slip or shipping email for multiple tracking numbers. If something still seems missing, contact the team with your order number so they can investigate.

Backorder and Order On Demand items are not on the shelf at the time you place your order and will be ordered in especially for you.

ETAs are provided where possible but are estimates only and can move due to supplier or freight delays. If your order includes in-stock items, those may be shipped ahead of the backordered or OOD items.

Yes. Bulk orders, school fit-outs and business setups are welcome.

For wholesale or quantity pricing, use the contact page with a rough idea of what you’re looking for and your timeframes.

Yes. Pickup is available from the Auckland warehouse.

Orders must be placed and fully paid for online; once your order is packed you’ll receive an email with the pickup address and pickup hours.

When your order ships, you’ll receive a dispatch email with your tracking link and/or tracking number.

If tracking does not update after a reasonable time, or looks incorrect, reach out with your order and tracking numbers so the team can check with the courier.

Once dispatched, typical timeframes are:

• Auckland: usually overnight
• North Island: usually 1–2 business days
• South Island: usually 3–4 business days
• Rural addresses: allow extra time
• Heavy or freight items: may take longer to enter the courier network

These are estimates only and can be affected by courier capacity, weather and public holidays.

If you give the courier permission to leave a parcel unattended, the parcel is considered delivered once the courier records it as such.

MindKits and the courier generally can’t accept responsibility for loss or damage after an ATL delivery, so consider using a delivery address where someone is available to receive the parcel.

You can pay by bank transfer, Visa, Mastercard, Apple Pay, Google Pay, Afterpay and (for eligible customers) Purchase Orders.

Card payments may incur a 2% card processing fee.

Purchase Orders are available to businesses and some schools.

If you’d like to use a PO and don’t already have an arrangement in place, get in touch via the contact page with your organisation details and what you plan to order.

Bank transfer payments are processed on standard banking days only.

After you make payment, allow time for the funds to clear and be matched to your order; once that’s done, your order will move to picking and shipping.

All prices are in New Zealand Dollars (NZD) and include GST for New Zealand customers.

MindKits runs promotions from time to time and has the Pixel Points rewards programme, which lets you earn points on eligible purchases and redeem them for discounts.

Some discounts and promos are exclusive and can’t be stacked with other offers, and wholesale pricing has its own structure.

If you realise you missed a valid discount code or Pixel Points redemption, contact the team with your order number.

In many cases they can help, but this is not guaranteed and is subject to the store’s terms and any promotion rules.

For full details on how Pixel Points work, how many points you earn and how to redeem them, check out the Pixel Points page.

Change-of-mind returns are accepted within 14 calendar days of purchase, as long as the item is unopened and in resalable condition.

A $15 restocking fee applies and you are responsible for return shipping costs. Once the item is received and checked, your refund will be processed.

Items that have been opened or used generally can’t be returned for change of mind.

This includes opened filament, resin and other consumables. If there is a fault or issue, contact support so it can be assessed under warranty or under the Consumer Guarantees Act.

Get in touch as soon as possible with your order number and photos or video of the issue.

If the problem is confirmed as a picking error, courier damage or DOA item, MindKits will cover the shipping costs for returning the product and sending out a replacement or repair.

Refunds can be made back to the original payment method or as store credit (gift card).

If you have a preference, mention it when your return is being processed.

Warranty starts from the date you receive your product, and the length depends on the item and brand.

Some components have a limited 3-month warranty and consumables such as nozzles, build plates, PEI sheets, fans, filters and other wear parts are not usually covered. Nothing here limits your rights under the New Zealand Consumer Guarantees Act.

Consumables are parts that naturally wear out with normal use, such as nozzles, hotend assemblies, build plates, PEI surfaces, fans, filters and some belts or bearings.

Defective consumables may still be replaced at MindKits’ discretion if they fail unusually early and the main product is still under warranty.

Email support@mindkits.co.nz or use the contact form with:

• Your order number or proof of purchase
• The serial number(s) of your machine(s)
• A clear description of the issue
• Photos or video showing the problem where possible

The team may ask follow-up questions or suggest troubleshooting steps before arranging repair or replacement.

For warranty repairs, you are responsible for shipping the item to MindKits.

Once repaired or replaced, MindKits will cover the cost of shipping it back to you unless otherwise agreed.

If your product is out of warranty, MindKits can still help with repairs for supported brands.

For more information or to submit a repair enquiry, head to the Services & Training section and provide details of your machine and the issue.

MindKits offers repair services for Bambu Lab, Sovol, Ultimaker and UniFormation 3D printers.

If your printer brand isn’t listed, get in touch to see whether the team can assist or recommend options.

Pixel was created to bring premium-feeling filament to Kiwis at a price that isn’t “too damned high”, while still backing it with local support and a solid returns policy.

MindKits partners with a carefully vetted OEM manufacturer that meets strict quality standards without the usual premium price tag.

The specific manufacturer isn’t disclosed for commercial reasons, but every batch is tested before being signed off.

You can start with the Bambu Lab profiles that match the type of Pixel filament you’re using – for example, use the Bambu PLA Matte profile for Pixel PLA Matte.

For other printers, use the technical information on each Pixel product page to guide your use.

Depending on the product, diameter tolerance is typically between 0.01–0.03 mm.

All current Pixel filaments are 1.75 mm.

Pixel batches are tested for consistent colour and mechanical performance.

If you’re unhappy with a roll, you can return it for a full credit to your account as long as you’ve used less than 25% of the spool, you’re in New Zealand and you cover return shipping. There’s no hard limit on how often you can use this guarantee, but it’s designed to keep you genuinely happy with the quality.

Pixel PLA and PETG are suitable for both open-frame and enclosed printers.

Higher-temperature materials such as ABS, ASA and HIPS should be printed in an enclosed machine to keep temperatures stable and reduce warping.

Yes. As Pixel grows, more colours and specialty materials will be added.

Suggestions – especially for colour names – are always welcome.

Pixel Filament is available on the MindKits website and through selected partners such as Hobby Lords Takapuna.

Pixel filament ships on reusable spools.

Refill options are on the roadmap, so keep those empties handy.

Treat Pixel like any other quality filament: store it dry and away from humidity, and dry it before use if it has been out for a while.

Use your preferred drying method and follow your filament dryer or printer manufacturer’s guidelines.

Yes. Eligible Pixel purchases earn Pixel Points that you can redeem for discounts on future orders.

For full details and any exclusions, see the Pixel Points page.

Yes. MindKits runs an in-house print farm that can handle one-off parts, short runs and larger production jobs.

For print service enquiries, use the contact page with details about your project, material preferences and any deadlines.

Yes. On-site and digital training sessions are available to help with setup, best practices, maintenance and workflow optimisation.

You can book a session via the training page or reach out for tailored sessions for schools and businesses.

Yes. MindKits offers repair services for Bambu Lab, Sovol, Ultimaker and UniFormation 3D printers.

To get started, visit the Services & Training section and submit details about your printer and the issue.

Yes. MindKits regularly works with schools, makerspaces and businesses on bulk orders, lab setups and tailored bundles.

Use the contact page with a summary of what you need, your timeframe and any brand preferences.

In many cases, yes. Special orders for products not listed on the site are handled on a case-by-case basis.

Shipping costs for special orders are typically higher than for standard stock; if you have something specific in mind, contact the team with as many details as you can.

For technical support, email support@mindkits.co.nz or use the contact page.

Include your order number, printer model and a description of the issue (plus photos or video where possible) so the team can help you faster.